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March 18 - August 31, 2020

Westerner Park, Red Deer

COVID-19 Box Office Update

Tickets Alberta guest and staff health and safety is our top priority. As a proactive measure we’ve made the decision to temporarily close our physical location, effective Wednesday, March 18th until further notice.

We will remain OPEN via email boxoffice@ticketsalberta.ca or phone 1.866.340.4450 ext 1 to answer any questions or inquiries you may have during this time.

Please note that individuals effected by cancelled or postponed events will be contacted directly by Tickets Alberta over the coming days. We ask for your patience as we work with event organizers to work through all the details.

As the COVID-19 situation evolves we believe this is the best way for us to do our part to help our staff and guests to stay home and stay healthy. We will continue to take direction from the Alberta Government in this rapidly evolving situation.

Our Tickets Alberta team wishes you continued wellness and look forward to welcoming you back when we reopen!

Please check back to this webpage frequently to see the latest updates as they are made available. 


Updates and Common Questions

How may I get a refund for my tickets?
For shows that have been postponed or cancelled, Tickets Alberta will provide applicable refunds for tickets in the same method for which they were purchased. If you purchased using a CREDIT CARD this refund will occur automatically. This may take 10-14 days from the time of cancellation. Note: If you purchased tickets for the Canada’s Gospel Music Celebration via their BC office, please contact them directly.

I do not have a Tickets Alberta account and purchased my event tickets through the Box Office. How do I get my refund?
Please contact the Box Office directly to arrange your refund – email boxoffice@ticketsalberta.ca or phone 1.866.340.4450 ext 1

What about refunds for the Red Deer Rebels games?
The Red Deer Rebels 2019-2020 season and playoffs have been concluded. For more information and credit/refund information please contact the Rebels office directly: info@reddeerrebels.com

Is the Box Office open?
While our physical Box Office in the Westerner Park Centrium is not open at this time, we can assist you via phone or email: boxoffice@ticketsalberta.ca or 1.866.340.4450 ext 1

What is the status of an event?
Mayor’s Prayer Breakfast – Postponed to April 2021. Date TBD
Monster Spectacular – Postponed to Spring 2021. Date TBD
Australia’s Thunder from Down Under – Postponed. Date TBD
Quilt Show and Breakfast Seminar’s – Postponed to 2021. Date TBD
Red Deer Highland Games – Postponed. Date TBD
Women of Excellence Award’s Gala – Postponed. Date TBD
Canada’s Gospel Music Celebration – Postponed to July 15, 16, 17, 2021 (all 2020 tickets will be valid for 2021 event)


Environmental Public Health Requirements for Drive-In Events

This document provides guidance for assessing drive-in style events such as weddings, graduations and movies. Mitigation steps for these types of events are needed to ensure proper physical distancing and prevent the spread of COVID-19. The event organizer is responsible for implementation of control measures and must ensure all measures are followed by event attendees and any staff.
Event Requirements:

  1. No ill or individuals required to self-isolate are permitted at any drive-in event. Such individuals must remain at home in self-isolation.
  2. Drive-in events must minimize the number of people outside of a vehicle. Although 15 people is the absolute maximum, numbers should be limited further when possible. For example, the bride, groom, officiant, witness and person running the technology equipment at a wedding will be the only people outside their vehicles. It’s important to include all of the people at the event when calculating the drive-in event numbers; this includes staff/volunteers involved in security, technology and hosting.
  3. All people outside of a vehicle must maintain physical distancing, with the exception of a bride and groom.
  4. Cars should pull in to designated, well-marked, parking stalls. In spring/summer, it is reasonable to allow people to have the windows down if cars are parked 2m apart (i.e. park in every second parking spot and have ground markings showing attendees where to park). Hosting an event at night or the evening would minimize people stuck in their cars during the day time heat.
  5. One household unit per vehicle. If people share a home, they can share the vehicle. Household units should not be picking up other friends or family for the event.
  6. Attendees must stay in their vehicles for the duration of the event.
  7. No food or beverage service is allowed. At this time, no drive thru of a permitted facility (e.g. food truck) would be allowed because this would likely result in longer events and encourage people to get out of their vehicle and lineup for food and beverage services.
  8. No public washrooms should be available and attendees need to be made aware of this through communication from the event organizer. Cars will need to be parked in a format, that should someone need to leave during the event, they can easily do so.
  9. Drive-in events must not be longer than 2 hours because there are no washroom facilities and loner drive-in events will encourage attendees to leave the vehicle.
  10. AHS shall be notified of time, date, location and mitigation measures in place for the drive-in event.
  11. No handouts to attendees would be permitted; this includes, but is not limited to: food, diplomas or party favors.
  12. A drive thru receiving line for a wedding party should ensure the bride and groom are 2m from the passing vehicles. No contact is permitted amongst the hosts and attendees.
  13. Organizers must have a security plan in place that will ensure rules are followed, such as no exiting vehicles. For large events, the plan may include onsite monitoring/security.
  14. Organizers must ensure all attendees are informed of event rules before the event begins.

These requirements are intended to mitigate risk at a drive-in event. Other risk mitigation measures may need to be considered to prevent the spread of COVID-19.


COVID-19 Update

Westerner Park fully supports Alberta Health Services and its decision to protect the spread of COVID-19. As of March 17, at 2:00 pm the Alberta Government has stated that effective immediately and until further notice, they are implementing additional measures, including cancelling events that have more than 50 people. All Albertans are prohibited from attending public recreational facilities and private entertainment facilities, including gyms, swimming pools, arenas, science centres, museums, art galleries, community centres, children’s play centres, casinos, racing entertainment centres, and bingo halls.

Alberta Health Services encourages all Albertans to visit alberta.ca/COVID19 for the latest information, guidance and resources. Westerner Park will release more information as it becomes available.