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March 18 - December 31, 2020

Westerner Park, Red Deer

COVID-19 Box Office Update

Tickets Alberta guest and staff health and safety is our top priority. As a proactive measure, we’ve made the decision to temporarily close our physical location, effective Wednesday, March 18th until further notice.

We will remain OPEN via email boxoffice@ticketsalberta.ca or phone 1.866.340.4450 ext 1 to answer any questions or inquiries you may have during this time.

Please note that individuals affected by canceled or postponed events will be contacted directly by Tickets Alberta over the coming days. We ask for your patience as we work with event organizers to work through all the details.

As the COVID-19 situation evolves we believe this is the best way for us to do our part to help our staff and guests to stay home and stay healthy. We will continue to take direction from the Alberta Government in this rapidly evolving situation.

Our Tickets Alberta team wishes you continued wellness and look forward to welcoming you back when we reopen!

Please check back to this webpage frequently to see the latest updates as they are made available. 


Common Questions

How may I get a refund for my tickets?
For shows that have been postponed or cancelled, Tickets Alberta will provide applicable refunds for tickets in the same method for which they were purchased. If you purchased using a CREDIT CARD this refund will occur automatically. This may take 10-14 days from the time of cancellation. Note: If you purchased tickets for the Canada’s Gospel Music Celebration via their BC office, please contact them directly.

I do not have a Tickets Alberta account and purchased my event tickets through the Box Office. How do I get my refund?
Please contact the Box Office directly to arrange your refund – email boxoffice@ticketsalberta.ca or phone 1.866.340.4450 ext 1

What about refunds for the Red Deer Rebels games?
The Red Deer Rebels 2019-2020 season and playoffs have been concluded. For more information and credit/refund information please contact the Rebels office directly: info@reddeerrebels.com

Is the Box Office open?
While our physical Box Office in the Westerner Park Centrium is not open at this time, we can assist you via phone or email: boxoffice@ticketsalberta.ca or 1.866.340.4450 ext 1


Updates

November 25, 2020 – Westerner Park is postponing “A Very Acoustic Christmas” with George Canyon until 2021. The decision came following the Government of Alberta’s announcement declaring a state of public health emergency and putting aggressive measures in place to protect the health system and reduce the rising spread of COVID-19 cases. Click here for the full press release.

November 24, 2020 – Alberta Government declares a state of public health emergency and put aggressive measures in place to protect the health system and reduce the rising spread of COVID-19 cases. Click here for restriction information.

November 23, 2020 – Face coverings are temporarily mandatory in Red Deer after City Council approved a bylaw, mandating face coverings for indoor public places and public vehicles. Click here for the full press release.

November 16, 2020 – Red Deer City Council passed Bylaw 3657-2020: Face Coverings in Civic Facilities. This bylaw requires face covering by worn inside any City or third party (Westerner Park) building that the public is permitted to enter, where services are provided to the public. Click here for more information.

October 26, 2020 – Please note, AHS identifies that “Events continue to pose a high risk of potential spread of COVID-19. All event organizers should be aware of the risks, take proactive steps to ensure all public health guidance is in place to reduce risk, and know their obligations ahead of time. Use the following guidance to help plan a safe public or private event or gathering.” Before Your Event | At Your Event | After Your Event | Organizer Q & A

October 14, 2020 – Western Hockey League announces opening date for 2020-21 regular season. Click here for the full press release.

September 24, 2020 – Agri-Trade Equipment Expo announced today that they made the difficult decision to cancel their 2020 show that was to be held November 11 – 13 at Westerner Park. Although Alberta’s Relaunch Strategy guidelines do allow for trade shows to take place, considering all factors, Agri-Trade felt they had no choice but to cancel the show. Click here for the full press release.

June 24, 2020 – The Canadian Professional Rodeo Association (CPRA), Westerner Park, and the Red Deer & District Chamber of Commerce made the difficult yet important decision to postpone this year’s Canadian Finals Rodeo (CFR47) until 2021. With the uncertainty surrounding COVID-19 related health guidelines and the cancellation of many qualifying rodeos this summer, they determined the standard of excellence and quality of experience that fans and competitors expect from the Canadian Finals Rodeo would not be achievable this year. Click here for the full press release.

May 6, 2020 – Environmental Public Health Requirements for Drive-In Events

This document provides guidance for assessing drive-in style events such as weddings, graduations and movies. Mitigation steps for these types of events are needed to ensure proper physical distancing and prevent the spread of COVID-19. The event organizer is responsible for implementation of control measures and must ensure all measures are followed by event attendees and any staff.
Event Requirements:

  1. No ill or individuals required to self-isolate are permitted at any drive-in event. Such individuals must remain at home in self-isolation.
  2. Drive-in events must minimize the number of people outside of a vehicle. Although 15 people is the absolute maximum, numbers should be limited further when possible. For example, the bride, groom, officiant, witness and person running the technology equipment at a wedding will be the only people outside their vehicles. It’s important to include all of the people at the event when calculating the drive-in event numbers; this includes staff/volunteers involved in security, technology and hosting.
  3. All people outside of a vehicle must maintain physical distancing, with the exception of a bride and groom.
  4. Cars should pull in to designated, well-marked, parking stalls. In spring/summer, it is reasonable to allow people to have the windows down if cars are parked 2m apart (i.e. park in every second parking spot and have ground markings showing attendees where to park). Hosting an event at night or the evening would minimize people stuck in their cars during the day time heat.
  5. One household unit per vehicle. If people share a home, they can share the vehicle. Household units should not be picking up other friends or family for the event.
  6. Attendees must stay in their vehicles for the duration of the event.
  7. No food or beverage service is allowed. At this time, no drive thru of a permitted facility (e.g. food truck) would be allowed because this would likely result in longer events and encourage people to get out of their vehicle and lineup for food and beverage services.
  8. No public washrooms should be available and attendees need to be made aware of this through communication from the event organizer. Cars will need to be parked in a format, that should someone need to leave during the event, they can easily do so.
  9. Drive-in events must not be longer than 2 hours because there are no washroom facilities and loner drive-in events will encourage attendees to leave the vehicle.
  10. AHS shall be notified of time, date, location and mitigation measures in place for the drive-in event.
  11. No handouts to attendees would be permitted; this includes, but is not limited to: food, diplomas or party favors.
  12. A drive thru receiving line for a wedding party should ensure the bride and groom are 2m from the passing vehicles. No contact is permitted amongst the hosts and attendees.
  13. Organizers must have a security plan in place that will ensure rules are followed, such as no exiting vehicles. For large events, the plan may include onsite monitoring/security.
  14. Organizers must ensure all attendees are informed of event rules before the event begins.

These requirements are intended to mitigate risk at a drive-in event. Other risk mitigation measures may need to be considered to prevent the spread of COVID-19.


Westerner Park COVID-19 Statement

Westerner Park fully supports Alberta Health Services and its decision to protect the spread of COVID-19. As of March 17, at 2:00 pm the Alberta Government has stated that effective immediately and until further notice, they are implementing additional measures, including cancelling events that have more than 50 people. All Albertans are prohibited from attending public recreational facilities and private entertainment facilities, including gyms, swimming pools, arenas, science centres, museums, art galleries, community centres, children’s play centres, casinos, racing entertainment centres, and bingo halls.

Alberta Health Services encourages all Albertans to visit alberta.ca/COVID19 for the latest information, guidance and resources. Westerner Park will release more information as it becomes available.