All Sales are final. There are no refunds or exchanges. Your ticket purchase will appear on your credit card statement as TICKETS ALBERTA. If your tickets are being mailed to you, it is your responsibility to notify us prior to the performance if you do not receive your tickets so we may reprint them for you upon your presenting the Order Confirmation, credit card used in the purchase and proper photo identification. Reprint charges will be in effect for the day of the performance. Inclement weather is not a cause for refund unless a performance is actually cancelled.
Copying any performance by camera, audio, or video recording equipment is prohibited.
For some events there may be limits set on ticket purchases. These are determined by the Event Promoter and not set by Tickets Alberta.
For some events there may be discounts or group rates available. These are determined by the Event Promoter and not set by Tickets Alberta. For information on individual events and potential group rates please contact the Tickets Alberta Box Office at BoxOffice@TicketsAlberta.com or call 1-866-340-4450.
Obstructed and Limited View Seat Policy
When applicable, if one or more seats in your order is a limited or obstructed view, depending upon the particular seat and show this can result in an inability to see the complete stage. It is not possible for us to judge what portion of the stage you will not see because this varies for every show and is also affected by your height and the height of those patrons in front of you. Some patrons are willing to accept these limitations and are not bothered by them.
Limited or Obstructed View seats can be labeled in the cart with the following descriptions: Obstructed View, Limited View or Blocked View. These descriptions will be clearly labeled under the assigned seat on the cart page, payment and delivery page, confirmation page, and confirmation email and will not be eligible for exchanges or refunds.