Ticket Policy
All ticket sales are final. There are no refunds or exchanges unless the event owner decides otherwise. Your purchase will be listed as TICKETS ALBERTA on your credit card statement. If your tickets are being mailed to you, please get in touch with us before the performance if you do not receive them. We can reprint the tickets on the day of the performance, provided you present the Order Confirmation, the credit card used to purchase, and a valid photo ID. Weather-related cancellations are not eligible for a refund. Lost, stolen, counterfeit, or tickets obtained from unauthorized sources are void. Tickets are not redeemable for cash.
Photography
Photography of any kind is strictly prohibited for ticket purchasers at the Event. Furthermore, Tickets Alberta and affiliates, the league, and the organizer/promoter of the Event reserve the right to use any images, audio, video, or other recordings of the ticket holder for editorial, commercial, or promotional purposes without any additional authorization or payment.
Ticket Limits
For some events, there may be limits set on ticket purchases. These are determined by the Event Promoter and not set by Tickets Alberta.
Group Sales
Some events may offer discounts or group rates. These are determined by the Event Promoter and not set by Tickets Alberta. If you would like to find out if a group rate is available for an event, please get in touch with the Tickets Alberta Box Office at boxoffice@ticketsAlberta.com or call 1–866–340–4450.
Obstructed and Limited View Seat Policy
Our policy regarding limited or obstructed view seats is as follows: when applicable, some seats in your order may have a limited or obstructed view due to the particular seat and show. These will be labelled with descriptions such as ‘obstructed view,’ ‘limited view,’ or ‘blocked view.’ It is not possible for us to judge what portion of the stage you will not see, as this varies for every show and is also affected by your height and the height of those patrons in front of you. Unfortunately, these seats are not eligible for exchanges or refunds. Some patrons may be willing to accept these limitations and not be bothered by them.