Frequently Asked Questions

Tickets Alberta Box Office – Hours of Operation
Tuesday – Friday: 10:00 am – 5:00 pm
Extended Hours During Marchant Crane Centrium Events

The Tickets Alberta Box Office is located in the lobby of the Marchant Crane Centrium at Westerner Park.
4847B 19 Street Red Deer, AB T4R 2N7

The Tickets Alberta Box Office is located in the lobby of the Marchant Crane Centrium at Westerner Park.

4847B 19 Street Red Deer, AB T4R 2N7

Click on BUY NOW

• Click on the type of ticket you wish to purchase.
• Select your price category and quantity, next click “add to cart”.
• Select your delivery method, review your order and click “checkout”.
• Sign in or create an account.
• Complete payment fields.

If you prefer to speak with an agent, please call 1-866-340-4450

Tickets are available in person at the Tickets Alberta Box Office, located in the lobby of the Marchant Crane Centrium at Westerner Park at 4847B 19 Street, Red Deer, AB  T4R 2N7

At the Tickets Alberta Box Office, we accept cash, debit, VISA, MasterCard, and AMEX. For purchase online or over the phone we accept VISA, MasterCard, and AMEX. Any tickets purchased through us will be listed as TICKETS ALBERTA on your credit card statement. 

We act as a ticket agent to those putting on the event(s), e.g., Artists, venues, teams, fan clubs, leagues, and promoters. We sell tickets on behalf of the event prmotoers. When you purchase a ticket through us, Tickets Alberta will handle the transaction and collect payment on behalf of the event promoter. 

Please Note: We are not affiliated with TicketMaster and do not have access to the events sold through them. 

1. Log in to My Account Manager.
2. Click on Transfer.
3. Select the event you would like to transfer and click Next.
4. Select the ticket(s) you would like to transfer and enter the contact name and email for the recipient. Click Next.
5. Confirm the event, ticket(s) and recipient information. Click ‘Yes, Make Transfer’ to complete the process. (This may take 30 seconds to process. Do not refresh or use the back button during this time)
6. You will receive the transfer confirmation on the screen and via email.
7. The recipient will have 48 hours to accept the ticket transfer. Ticket holders can forward their tickets until 1 hour before the event.

1. Log in to My Account Manager.
2. Click Manage My Account.
3. Click on the event to see your seat location and purchase history.

To pick up your tickets at the venue, you may be required to present the following: 

1. Valid photo ID, driver’s license, or passport, Government issued, and include a photo and signature. 
2. The credit card that was used to purchase the tickets. 
3. Your account number 

The box office will only release tickets if the ID and credit card name match the name used to purchase the tickets or if the photo on the ID appears as the photo of the person picking up the tickets. 

To request an alternate pickup, please contact 1-866-340-4450 to speak with an agent. 

You may be required to confirm the full name, address, phone, and last four (4) digits of the credit card number used. The alternate pick up will need a photo ID and the account number of the account holder to pick up the tickets.  

Tickets Alberta takes a range of steps to reduce the incidence of scalping (resale of tickets), and unfortunately, scalping is not illegal in Alberta. Tickets Alberta can only guarantee ticket validity for purchases made through our official site at www.ticketsalberta.com. 

You can reissue your print-at-home tickets by logging into your account and following simple steps.  

See this guide HOW TO – Reissue Tickets 

If you are still waiting to receive your tickets within three (3) business days before an event, or you notice your tickets are missing or have been destroyed, call the Tickets Alberta Box Office immediately. Tickets for reserved seating events may or may not be replaceable at the discretion of Tickets Alberta. If your tickets are for general admission seating, or if your tickets were purchased anonymously at our Box Office, whether or not to issue you replacement tickets will also be at the discretion of Tickets Alberta; however, in most cases, replacement tickets will not be reissued for general admission events or for tickets purchased anonymously at our box office. Tickets Alberta charges a reprint fee for all tickets needing to be replaced/reprinted. 

For all concerts, events, etc., within the Marchant Crane Centrium, we have designated sections in W, X, Y, and Z available for accessible seating. For event specific accessibility information, please contact 1-866-340-4450 to speak with an agent about other options. 

Sales for all events are final.

You can protect your purchase with FanSheild from unforeseen circumstances that prevent you from attending an event. FanShield is refund protection made by fans, for fans, and FanShield provides ticket protection for your live event experiences at a small premium. If you cannot attend your event for our covered reasons, you can file a refund request with FanSheild for reimbursement. Go to www.fanshield.com/global-refund-programme-canada to learn more about their refund program. 

CANCELLED AND RESCHEDULED EVENTS 

Tickets Alberta Box Office will alert you ASAP if an event is cancelled or postponed. While Tickets Alberta regrets the inconvenience caused by these circumstances, we cannot be held responsible for any cost or damage such postponement or cancellation may incur.  

Cancelled Events – You will get an automatic refund for tickets bought through Tickets Alberta. (We refund all fees except mail delivery fees) 

Postponed/Rescheduled Events – your ticket(s) are still valid, and no further action is required. When it becomes available, we will contact you with the new date and time.

However, the event promoter may approve refunds, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined on an event-by-event basis by the event promoter and may be subject to limitations. If the event promoter approves refunds and/or credits, we will send you a notification explaining your options, and you may submit a request for a refund or credit. Alternatively, you may keep your ticket(s) to the postponed, rescheduled, or moved event. 

Some events may offer discounts or group rates, which are determined by the event promoter and not set by Tickets Alberta. If you want to find out if a group rate is available for an event, please get in touch with the Tickets Alberta Box Office at boxoffice@ticketsalberta.com or 1-866-340-4450. 

All patrons with floor seats must enter through the main lobby doors and proceed down the ramp through the basement doors (do not proceed up the main stairs of the lobby).  

When picking seats for an event, you are holding actual inventory for seats, and no other person can buy those seats until you release them. In some cases, certain events are in high demand; therefore, we have implemented a time limit for the checkout process. This setup gives as many people as possible the chance to purchase tickets. 

We would happily assist you with any ticket or general event questions. Please call – 1.866.340.4450. 

Here are some helpful tips if you need to contact us via email: 

Please provide as much information as accurately as possible when completing the form online or emailing us to ensure we can respond as quickly as possible. Reminder, if you are referencing tickets for an event, please give us your customer number to make your inquiry process smoother.